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  2. FAQ


  • How long is it to the Yaen-Koen

    The Yaen-Koen Entrance takes about 15 minutes by car from the hotel.
  • Where is the meal

    Please use the dinner served at this facility at the affiliated inn "Yorozuya".
    In addition, we will guide you to the carefully seleContinue reading
  • Please tell about storage of valuables

    There is a safe in the room, so please use it.
  • What time can I have the latest dinner time?

    The final start is 19:00.
  • Do you have a private bath

    Sorry, there is no private bath in this facility. If you wish, we will guide you to a private bath in the sister house Yorozuya.
  • Is there a kids meal

    We are preparing Kids Meal. Please inquire in advance
  • How long is it to the nearest ski resort

    There is a night Yomase Ski Resort about 20 minutes by car from the hotel. Also it takes less than an hour by car to Shiga Plateau
  • Can I bring in food and drink

    You are not allowed to bring it to the restaurant, but you can bring it to your room if you like.
  • Can you keep my luggage

    We will keep your luggage before check-in and after check-out. Please enjoy the spa town lightly
  • Can I use a credit card

    Of course you can use it.
  • Is there a place to eat around

    As this facility is within walking distance from Yudanaka Station, there are many restaurants in the surrounding area. I think you can enjoyContinue reading
  • Can I hunt fruits nearby

    In the area around the hotel you can enjoy a variety of fruit pickings, from cherry to mochi to, of course, apples. Please contact us for moContinue reading
  • How far is it from Nagano City

    One hour by car from Nagano City center
  • Can I be with my pet

    We apologize but we will refuse pets' room
  • Is there a covered parking lot

    Sorry, there is no roofed parking available
  • Is there a transfer from the station

    We are happy to pick you up at Yudanaka Station. Please contact us in advance if you know the arrival time
  • Is there a parking lot

    The private parking lot of this facility is about eight spaces. If you come by car, please be sure to specify it when making a reservation
  • Can I use after check-in before check-in?

    Unfortunately, we do not have access to this facility as we clean the bath every day.
  • Is there a sauna

    There is no sauna in this facility, but you can use the sauna in the sister house Yorozuya
  • Can you do a hot spring on a day trip

    There is also a day when it will be refused by the reservation situation of the day. Please inquire in advance
  • Use time of the public bath

    Available from 9am to 9:30 am at check-in time
  • Do you have a shop

    There are not many types, but we are selling small items and souvenirs at the front desk.
  • Can you take a walk in the garden

    Please refrain from garden walks. You can enjoy a lamp-lit garden from within the facility
  • Is there a vending machine for drinks and cigarettes

    Unfortunately, there are no beverage and tobacco vending machines within the facility. There is a convenience store within walking distance
  • Can I change if I have allergies

    Depending on the type of allergy, we are able to respond. Please apply in advance
  • Do you have barrier-free support?

    No rooms available for barrier-free guests
  • Can I smoke in my room

    This facility is non-smoking. We have prepared an ashtray beside the parking lot


Please feel free to contact us if you have any questions.